Have Questions? We’re Here to Help
Answers to the most common questions about gifting, shipping, and everything in between.
Gifting & Personalization
Can I include a personalized message with my gift?
Can I include a personalized message with my gift?
We know that sometimes, a few heartfelt words can mean just as much as the gift itself. While we'd love to help you share them, we're currently unable to add personalized messages or handwritten notes to orders.
We hope to offer this option in the future. In the meantime, our gifts are thoughtfully designed to convey care, comfort and encouragement.
Will the recipient see the price?
Will the recipient see the price?
Our gifts are designed to be sent directly to someone special. We don't place price tags on the individual items in our gift boxes.
Can I send my gift directly to the recipient?
Can I send my gift directly to the recipient?
Absolutely! Simply enter your recipient's shipping address at checkout. We'll arrange delivery directly to their door, while order confirmations and tracking updates are sent to your email.
Shipping & Delivery
Where do you ship?
Where do you ship?
We currently ship to the contiguous United States, including Washington, D.C. We hope to expand our shipping options in the future.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer complimentary standard shipping on all orders placed through our online store, with no minimum purchase required.
How long will my order take to arrive?
How long will my order take to arrive?
Our estimated delivery times for the contiguous United States are:
- Standard shipping (FREE): 3–7 business days
- Express shipping: 2–3 business days, where available, at an additional charge
You'll receive tracking information once your order has shipped.
Do you offer same-day or next-day delivery?
Do you offer same-day or next-day delivery?
We're unable to offer guaranteed same-day or next-day delivery through our online store at this time.
If your gift is time-sensitive, we recommend ordering early to allow sufficient time for delivery.
Products & Packaging
What's included in my gift?
What's included in my gift?
Each Loving Hue gift is thoughtfully put together to offer comfort, encouragement and meaningful moments of connection.
You'll find a complete list of what's included, along with product details and images, on each product page.
Will my gift arrive ready to give?
Will my gift arrive ready to give?
Yes! Our gifts come beautifully presented in thoughtfully designed packaging, ready to bring a little comfort and joy to someone special. No additional gift wrapping is needed.
Are your products and packaging eco-friendly?
Are your products and packaging eco-friendly?
We believe thoughtful gifting should also mean being mindful of our impact. While we're not yet fully sustainable, we're continuing to explore more responsible choices in our products and packaging.
Returns & Issues
Can I return or exchange my order?
Can I return or exchange my order?
We understand that circumstances can change, especially when choosing a gift for someone you care about.
You may request a return within 30 days of delivery, provided the product is unopened, unused and in its original packaging. Return shipping costs are the customer's responsibility for returns not caused by a product defect or an error on our part.
To request a return, please email support@lovinghue.com with your order number. We'll provide the necessary return instructions.
For more information, please see our Return & Refund Policy.
What if my order arrives damaged or something is missing?
What if my order arrives damaged or something is missing?
We're sorry if your gift doesn't arrive as expected. Please email support@lovinghue.com with your order number, a brief description of the issue and photos, if available.
We'll review the situation and arrange an appropriate solution, which may include a replacement or refund, at no additional cost to you.
I purchased on Amazon. Who do I contact?
I purchased on Amazon. Who do I contact?
For orders placed directly on Amazon.com, please visit Your Orders in your Amazon account for help with delivery, returns or refunds.
For orders placed through lovinghue.com, please contact us directly at support@lovinghue.com. We're always happy to help.